These terms apply to purchases and workshop bookings made with Rival Ltd trading as Rival Performance. They cover online parts orders, fitting, mechanical work, diagnostics and tuning. The version agreed when you order or book applies to that contract. A later website update does not remove an existing agreed return period, warranty or other contractual right.
Who you are dealing with
Rival Ltd is registered in England and Wales, company number 09981944, VAT number GB266447183. Registered office: 15 Riverside Studios, Amethyst Road, Newcastle Business Park, Newcastle upon Tyne, NE4 7YL, United Kingdom. Workshop and trading address: Unit 1 Mercia Way, Newcastle upon Tyne, NE15 6UG, United Kingdom. Contact support@rivalperformance.co.uk or 0191 695 1011.
Prices, orders and specifications
Review the product, quantity, vehicle requirements, delivery information and total price before ordering. Applicable tax and delivery charges are shown before you commit to the purchase. Workshop labour is £90 per hour including VAT unless another fixed price or charging basis is agreed. We will not add optional charges without your agreement.
An order receipt acknowledges the information submitted. We will confirm acceptance and any agreed availability or delivery arrangements. If we cannot supply an item, we will contact you and refund payments for goods we cannot provide. A material specification or price change requires your agreement; we will not substitute a different product without it.
Vehicle compatibility and intended use
Supply accurate vehicle details, including relevant modifications, and check the exact product specification and installation requirements. A registration or model match helps narrow the choice but may not identify every variant. Ask us before ordering if compatibility is uncertain. We remain responsible for descriptions and advice for which we are legally accountable, including an agreed particular purpose.
Some parts or modifications may have restrictions on road use or require other changes. Check the stated intended use and discuss uncertain requirements before purchasing or authorising work. Use a competent installer and follow relevant instructions. A product fault is not automatically excluded because a product has been fitted.
Misuse, installation and modifications
Rival is not responsible for faults, damage or resulting loss caused solely by:
- Misuse, abuse, accidental damage or use outside the stated product specification.
- Incorrect installation, adjustment, wiring or calibration by you or an independent installer you appoint.
- Failure to follow relevant installation, operating or maintenance instructions.
- Unsuitable modifications, incompatible components or software changes made by you or someone else for whom Rival is not responsible.
- Incorrect or incomplete vehicle information supplied by you, including relevant modifications.
These exclusions apply only where the problem was not caused or contributed to by a defect in goods supplied by Rival, an incorrect description, advice or installation for which Rival is responsible, or another breach of our obligations. Simply fitting or modifying a product does not automatically remove your rights for an unrelated fault. Nothing in this section excludes liability that cannot lawfully be excluded.
Delivery
See our Delivery Information for dispatch and shipping arrangements. For consumer orders, we deliver within the agreed period or, if no different period was agreed, within 30 days. Contact us before ordering if a particular delivery date is essential. Applicable rights to require delivery within a further reasonable period or cancel for late delivery remain available; a further period is not always required.
For consumer goods delivered by a carrier we arrange, responsibility remains with us until you or a person you nominate takes physical possession. If you independently appoint a carrier we did not offer, different statutory risk rules may apply. Report damage, missing items or non-delivery promptly so we can investigate; failure to report within 24 or 48 hours does not by itself remove consumer rights.
Cancelling and returning goods
For qualifying distance purchases, tell us clearly that you wish to cancel within 14 days after receiving the goods, then send them back within a further 14 days. For a single order delivered in separate consignments, the period normally starts after the last item is received. You can cancel before delivery. Processing or placing an order with a supplier does not end this right.
You pay properly disclosed direct return costs for a change-of-mind return. For a statutory cancellation we refund without undue delay and within 14 days after receiving the goods back or evidence of sending them back, whichever is earlier. If we offer collection, the deadline runs from the cancellation notice. A whole-order cancellation includes the least expensive standard outbound delivery charge. We use the original payment method unless you expressly agree otherwise, without a reimbursement fee.
We do not deduct restocking, administration or payment-processing fees from a statutory cancellation refund. A lawful deduction may reflect actual diminished value from handling beyond what is reasonably necessary to inspect the goods. Genuinely individually specified or clearly personalised goods may be exempt from change-of-mind cancellation; an ordinary supplier-ordered or standard made-to-order part is not automatically exempt.
We do not offer an additional voluntary change-of-mind return period for new purchases under these terms. Earlier promises remain applicable to the orders on which they were made. See Returns, Refunds & Cancellations for full details. These rules are separate from remedies for faulty, misdescribed or incorrectly supplied goods.
Faulty goods
Goods we supply must meet applicable requirements, including satisfactory quality, agreed fitness for purpose and description. Consumers normally have a 30-day short-term right to reject goods that breach the contract, subject to the rules for that purchase. Other remedies can include repair or replacement at no cost, within a reasonable time and without significant inconvenience, followed where applicable by a price reduction or final rejection. A manufacturer warranty is additional to those rights. See Warranty & Faulty Products.
Workshop bookings and services
Booking, deposit and cancellations
A deposit is normally £50, unless a different amount is stated and agreed before booking. Your booking confirmation sets out the work booked, appointment, deposit and how the deposit is applied to the price.
Please give at least seven calendar days' notice if you need to cancel or move an appointment. If you give less notice or do not attend, we may deduct from the deposit a reasonable amount reflecting the direct loss caused by the cancellation. We take account of costs saved, any replacement booking and reasonable steps to reduce the loss. We will explain a deduction and refund any remaining deposit. The deposit is not automatically forfeited.
Any separate commitments for specifically authorised bespoke work or parts must be explained before you agree to them. This policy does not remove a statutory cancellation right or a remedy where Rival fails to provide the agreed service.
If a consumer service contract is made online, by telephone or in another qualifying distance sale, a statutory 14-day cancellation period may apply from the date the contract is made. This is separate from the requested seven-day appointment notice. If you expressly ask us to start during that period, lawful proportionate charges may be payable for work performed before cancellation. Losing the cancellation right when a service is fully performed requires the relevant express request and acknowledgement; merely making a booking is not enough.
Agreed work and diagnostics
Our standard labour rate is £90 per hour including VAT unless a different fixed price or charging basis is agreed for your job. The agreed scope identifies the work authorised and the price, estimate or labour budget. Parts and other separately agreed costs are additional where stated in the quotation.
Diagnostics are an investigation into the symptoms reported and the tests authorised. They are not a guarantee that every fault will be identified in one session or that a vehicle is free from other faults.
Diagnostic work properly performed is chargeable on the agreed basis even if it shows that further tests or repairs are required, or the customer chooses not to proceed with a repair. We will explain significant limitations or uncertainty in our findings.
You may authorise a defined scope of work and a labour budget at booking or vehicle handover, including agreed diagnosis, dismantling or removal. We can carry out that work within the agreed scope and budget without seeking permission for every individual step. We will seek further agreement before exceeding the budget or carrying out different work. If dismantling is needed to establish the repair scope, that stage and any reassembly costs must be explained and agreed beforehand.
Customer-supplied parts
Where we agree to fit a part you supply, we do not provide a manufacturer or retailer warranty on that part. Any claim about the part itself should be made to its supplier. This does not remove Rival's responsibility for its own advice or fitting service.
Tell us the part's identity, condition, compatibility information and any relevant instructions before work starts. We may decline to fit a part that appears unsuitable, unsafe, incomplete or incompatible.
Where a supplied part is wrong, defective or requires additional work for a reason for which Rival is not responsible, the agreed fitting work already performed remains chargeable. Further investigation, removal, reassembly or later refitting may be quoted and charged separately, with your agreement before the extra work begins. The original fitting charge does not automatically include repeated installation attempts or fitting a replacement supplied later.
This does not apply to work required to remedy Rival's own defective fitting, incorrect advice or another breach for which we are legally responsible. We will not exclude mandatory rights or charge you for a remedy we are legally required to provide without charge.
Tuning and modified vehicles
Before tuning, disclose known faults, previous ECU or transmission software changes, engine or drivetrain modifications, maintenance issues, relevant repair history, intended use and the fuel you plan to use. We will agree the proposed work and any identified limitations with you.
Increasing performance can increase loads and temperatures and expose existing wear, defects or limitations. A pre-tuning check cannot guarantee the condition or future life of every component. Power and torque results vary with vehicle condition, specification, fuel and test conditions; an advertised estimate is not a guaranteed result unless specifically agreed.
The consequences for manufacturer warranty, servicing requirements and insurance must be considered before proceeding. Customers should tell their insurer about relevant modifications and use the vehicle only where its specification is lawful and suitable.
Rival is not responsible for a failure solely caused by a pre-existing defect, ordinary wear, unsuitable customer-supplied equipment, misuse or later changes by someone else where it was not caused or worsened by Rival's breach. This does not excuse failing to use reasonable care and skill, ignoring an identified relevant problem, or providing work that differs from what was agreed.
Where road testing, dyno work or ECU/TCU programming is part of the job, we will explain the relevant work and any identified material vehicle-specific risks and agree the scope with you. These terms do not authorise unrelated work or remove responsibility for carrying out the agreed work properly.
Warranty and responsibility
Rival does not offer an additional commercial warranty on workshop labour or customer-supplied parts unless one is expressly agreed in writing. Any manufacturer warranty on parts supplied by Rival is additional to the customer's legal rights.
We remain responsible for carrying out services with reasonable care and skill and meeting applicable legal requirements for goods we supply. No provision excludes liability that cannot lawfully be excluded, including death or personal injury caused by negligence, fraud, or mandatory consumer rights.
If a problem occurs, contact support@rivalperformance.co.uk with the booking or invoice reference and details. Where safe and reasonable, give us an opportunity to inspect the issue and provide the remedy required by law. This does not prevent urgent action needed for safety or to avoid further damage, or remove a right to recover reasonable costs where the law provides one.
Responsibility and complaints
We are responsible for loss or damage caused by our breach where the law makes us responsible. We do not exclude death or personal injury caused by our negligence, fraud, statutory consumer remedies or any other liability that cannot lawfully be excluded. Nothing in these terms turns a consumer purchase into a business purchase or makes a manufacturer your only route to a remedy.
Contact support@rivalperformance.co.uk with your order or booking reference and the issue. We will investigate and explain the proposed resolution. These terms are governed by the law of England and Wales, without removing mandatory protections or court rights available to a consumer in their country of residence within the United Kingdom.