Contact us within 14 calendar days of receiving an eligible product and provide your order number, the product you would like to return and the delivery date. Photographs of the product and packaging may be requested.

We will provide a return reference and the correct return address. Products must then be sent back within a further 14 calendar days.

Contact us as soon as possible if you wish to cancel. Orders can enter processing, supplier allocation, production or dispatch shortly after payment, so we cannot guarantee that an order can be stopped before it leaves us or our supplier.

If the parcel has already been dispatched, you may need to receive and return it using the applicable returns process. Custom-made or personalised products cannot normally be cancelled once production or modification has begun.

Products should be complete, clean and suitable for resale, with all supplied components, accessories, instructions and packaging where reasonably possible.

A product should not be fitted, trial-fitted, installed, coded, programmed, electrically connected, contaminated, modified or used before return. Any reduction in value caused by excessive handling, installation marks, damage, missing components or damaged specialist packaging may be deducted from the refund.

The customer is responsible for arranging and paying for the return of correctly supplied products that are no longer required.

Use a tracked and adequately insured service, package the product securely and retain proof of postage. The customer remains responsible for the product until it reaches us. Large or heavy products such as exhaust systems, suspension kits, brake packages and body panels may be expensive to return.

Products genuinely manufactured, modified or personalised to an individual specification cannot normally be cancelled or returned once production has begun. This may include certain custom-coated or custom-machined brake discs, made-to-specification braided brake lines, non-standard suspension configurations and custom-fabricated parts.

Opened or partly used oils, fluids, lubricants, additives, chemicals and similar consumables cannot normally be accepted for a change-of-mind return. Any applicable restriction will be shown on the product page before purchase.

Returned products are inspected before a refund is processed. Approved refunds are issued to the original payment method, although banks, finance providers and payment providers may take additional time to display the funds.

For change-of-mind returns, return delivery costs are not refunded. Premium, express or timed delivery costs are not refunded beyond the value of our least expensive standard delivery service. Payment-processing charges already incurred are non-refundable where Rival Performance is entitled to retain them and may be deducted from the amount returned.

No. Rival Performance does not accept discretionary change-of-mind returns after the applicable return period has expired.

Please inspect your order promptly and contact us within the stated timeframe. Changes to your vehicle, build plans or personal circumstances do not extend the return period. This does not affect separate rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.

Do not use the standard change-of-mind return process if the wrong product was supplied, the parcel arrived damaged, components are missing, the product appears faulty or it does not match its description.

Visit our Warranty & Faulty Products page and contact us with your order number, photographs and any supporting information. We will review the issue and explain the next steps.